One hundred claims administrators, all of which use Data Dimensions as their designated clearinghouse, are suddenly failing to comply with California e-billing requirements.

Collectively, the number of timely, compliant 277 Acknowledgements (277 ACKs) sent by Data Dimensions on behalf of these claims administrators dropped to a dismal compliance rate of just 49%, leaving hundreds of providers in the dark as to the status of their e-bills.

Within 2 working days of receiving a California provider’s e-bill, California regulations require the claims administrator to send the provider an X12 277 Acknowledgment (277 ACK). This mandated 277 ACK informs the provider that the claims administrator either:

1. Accepted the e-bill for payment processing, or
2. Rejected the e-bill and will not process for payment

When daisyBill reached out to Data Dimensions to inquire as to the reason for their clients’ failure to comply with California regulations, Data Dimensions representatives seemed to indicate its clients were at fault, stating “While we understand the frustration this causes, we are reaching out to the payers to determine how we can assist in increasing turnaround time on receiving the 277 responses.”

Below, our data reveal this serious e-billing compliance issue has grown in scale, from affecting roughly 2,000 e-bills to almost 20,000 e-bills as of 5/24/2022.