Too often, we see claims administrators demand extraneous paperwork from providers, adding unnecessary friction to the workers’ comp billing and payment process. One example is requests for invoices for Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS).
Some claims administrators insist that an invoice accompany the bill to substantiate charges for DMEPOS. With single exception, this is an incorrect demand.
Section 3.0 of The Division of Workers’ Compensation (DWC) Medical Billing and Payment Guide describes the components of a “complete,” compliant original bill. For invoices, § 3.0(b)(9) states:
For DMEPOS products ONLY when a dangerous device is distributed, a provider must substantiate their charges with documentation of paid costs. California Labor Code Section 5307.1 caps reimbursement for dangerous devices as follows.
For non-dangerous DMEPOS, the rules require no invoice or any other proof of documented paid cost. As long as the DMEPOS product in question is included in the OMFS, no further substantiation of the cost is warranted.
If a claims administrator denies payment for non-dangerous DMEPOS on the grounds of a missing invoice, request second review. Include in your request the following language:
Billing for workers’ comp is strenuous enough without adding more paperwork to the equation. Know the rules, and bill accordingly.
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