If you’ve ever sent an email, you already have a general understanding of how workers’ compensation e-billing works. So we’re going to use what you already know about e-mail to help you understand workers compensation e-billing.
With email, you write your message, click ‘send’ in your email client, and your message is sent instantly. You can’t make any changes or corrections, because your message is already on its way to the intended recipient.
In workers’ comp e billing, a bill submitter prepares the bill, clicks ‘submit’ in the computer software they’re using, and the e-bill is instantly submitted. Just like an email, it can’t be changed or corrected because it’s already on its way to the claims administrator.
Email Error Checking
Most emails make it to their intended recipient without any problems. However, if you've ever received an automated message from a mailer daemon, you know that some messages don't get sent as planned.
When you receive this automated message, you know that something went wrong with your send.
The automated messages help you solve the problem. Automated email responses explain what went wrong (red), utilize specific codes for errors (blue), and provide instructions for what needs to be done to resolve the issue (orange).
e-Billing Acknowledgement Protocols
In compliance with the California workers’ comp regulations for e-billing, a claims administrator (or their EDI Agent) is in charge of setting up a system to check e-bills for the following two errors:
- Incomplete e-bill submissions.
- e-Bill submissions where the injured worker is completely unidentifiable as the insured.
If either or these errors are detected, a claims administrator has 2 working days from submission to:
- Send the bill submitter codes that specifically describe the error (i.e. A6).
- Send the bill submitter codes that describe how to resolve the error (i.e. 629).
- Reject the e-bill back to the bill submitter.
DaisyBill's system displays rejections as follows:
Just as emails rejected by a mailer daemon never make it to their intended recipient, e-bills rejected by a claims administrator are never forwarded to the adjustor for review. As far as the intended adjustor is concerned, rejected e-bills don’t exist.
The next post will cover what happens when e-bills actually get to claims administrators.