The California law regarding electronic explanations of review (EORs) is crystal clear and completely unambiguous -- at least to the vast majority of the workers’ comp community. Since 2012, the California Division of Workers’ Comp (DWC) requires payers (aka ‘claims administrators’) to send a provider an electronic EOR within 15 calendar days of receipt of a provider’s electronic bill. Unbelievably, 8.5 years after California mandated electronic billing rules, some payers refuse to believe, much less, adhere to this electronic EOR rule.
Recently, DaisyBill emailed a director of a self-administered municipal employer to alert the director that DaisyBill clients had stopped receiving electronic EORs in July 2020. This timing coincides with the employer switching its bill review vendor to Lien On Me. In the email exchange, this director responded that, after checking with Lien On Me, there “is no specific regulation that requires the EOR to be sent electronically.”
DaisyBill emailed the director the precise, extremely clear, DWC rule that requires payers to transmit electronic EORs to providers (emphasis added):
For anybody who is involved in medical billing and payment, it is obvious and undeniable that the required EOR -- the ASC X12N/005010X221A1 Health Care Claim Payment/Advice (835) -- is an electronic transmittal. By California workers’ comp electronic billing standards, the clarity of this rule is equivalent to that of a children's first ABC book.
Yet, even after receiving the information above, the director doubled down and incorrectly declared the rule made “no specific requirement as to what method is to be used (electronic or mail)” for sending EORs. Further, the payer declared that Lien On Me will continue to send paper EORs, thereby ignoring the plain language of the electronic EOR requirements.
This payer’s continued noncompliance with rules, whether misguided (or not), exemplifies the inequity of California workers’ comp. Even if this payer continues to refuse to comply with the rules mandated by the California DWC, there is no recourse for providers when payers willfully choose to ignore California rules and regulations.
Below, we give you the excruciating screenshots of our email exchanges with this director of a municipal employer, redacted to preserve the anonymity of both the director and the employer.
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