Recently DaisyBIll providers reported receiving incorrect and very confusing denials from MedRisk, a managed care provider network, for bills that were actually submitted directly to AIG. The MedRisk denials state: “Not currently a participating MedRisk provider. Please submit bill directly to insurance carrier.”
But in every reported incident, the providers had submitted the denied bills directly to AIG, the correct carrier for the particular patient and injury.
So the providers are, understandably, confused by the denial from MedRisk. Welcome to the heinous, dark world of nightmarish workers’ comp networks. Without careful review of the network contract terms, here at DaisyBill we strongly advise providers against signing workers’ comp network contracts.
Need convincing that these network contracts are potentially awful and lousy for your bottom line (not to mention sanity)? Read the following real-life Denial Nightmare described in five painful steps.
Upon receiving the incorrect MedRisk denial (“Not currently a participating MedRisk provider. Please submit bill directly to insurance carrier”) :
DaisyBill clients often contact DaisyBill for assistance with the recurring Denial Nightmare described above, stating that they are not contracted with MedRisk. Inevitably, upon further investigation, it is determined the provider either signed a contract in the past with MedRisk or signed a contract with a MedRisk related or affiliate network.
Here is the worst part of the Denial Nightmare: by signing a managed care network contract, providers abdicate their rights to combat this surreal situation, because these networks are not regulated by California’s Division of Workers’ Compensation (DWC). Once a provider signs a network contract, the claims administrators that use the networks are no longer obligated to abide by the DWC regulations put in place to protect providers.
Again, we strongly advise providers not to sign network contracts. If a provider opts to sign a network contract, carefully review the terms of the contract. Often the terms allow the network to sell / share signed contracts with other networks and multiple claims administrators. Accordingly, a single signed contract may obligate a provider to many claims administrators and other undisclosed networks.
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