Recently DaisyBill erroneously re-published an old post regarding an issue with Alpha Fund (now known as Beta Healthcare Group) and LWP Claims Solution. In this previous 2015 post, I wrote about the failure to maintain call centers that allow providers to check on bill status for unanswered bills. This post was originally published on July 31, 2015, and subsequently, the post was erroneously republished with an incorrect publication date of May 12, 2020 (as soon as we were made aware of this issue, DaisyBill corrected the publication date to the original date).
In that 2015 post, in addition to describing the necessary steps a provider must take to obtain bill status from Alpha Fund and LWP, I noted that neither Alpha Fund nor LWP accepted bills electronically transmitted by providers.
Beta Healthcare Group (Beta) read the May 12, 2020 re-post and contacted DaisyBill to alert us that Beta now compliantly accepts bills electronically transmitted by providers. In its correspondence sent to DaisyBill, Beta pointed out that Beta receives electronic bills from DaisyBill. Beta is 100% correct, this organization is compliant with the California electronic-billing requirements.
And even better, Beta also compliantly returns electronic explanations of review (EORs) in response to the bills electronically transmitted to Beta. In comparison to July 2015, the Beta adoption of compliant electronic billing is a huge improvement for the entire California workers’ comp community. Thank you, Beta.
Today, we re-contacted the call center for Beta to determine the steps a provider must take to obtain bill status from Beta. The Beta representative directed providers to fax these inquiries to the same fax number originally reported in July 2015.
According to the Beta representative, “there is not a live representative for those inquiries, [instead] we have a bill review fax line.” Accordingly, the bill status information from the original July 2015 post remains accurate.
Fax bill status inquiries to 916-742-6469. The fax needs to include the following:
- Provider Name
- Date of Service (DOS)
- Charge Amount
- Date of Bill Submission
- Claim and patient information
- The best method with which to respond to a fax inquiry (email, fax, etc)
According to the Beta representative (who was exceedingly pleasant), Beta will respond to faxed bill status inquiries within 24 to 48 hours.