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City of Pasadena: CompIQ Saves the Day

City of Pasadena: CompIQ Saves the Day

Following a switch to a new third-party claims administrator (TPA), the City of Pasadena violated California law by suddenly failing to accept electronic bills for the treatment of injured workers.

Fortunately, bill review software company CompIQ took it upon themselves to resolve the issue and bring Pasadena into compliance.

While Pasadena and its other associated vendors seemed less than enthusiastic about fixing the EDI problem, CompIQ took quick action. Ultimately, CompIQ’s conscientiousness saved the day for Pasadena’s bill review vendor, Lien On Me, and prevented Pasadena from continuing to break California workers’ comp law.

CA Law: Workers’ Comp Electronic Bills

Since 2012, California law requires payers (i.e. the insurer or self-insured employer) to accept bills that providers send electronically. For each bill sent electronically, California law also mandates that the payer must electronically send the provider both a timely 277 electronic receipt and a timely explanation of review (EOR).

But all too often, we see payers who fail to work out the technical details required to adhere to this rule. Most recently, Pacific Compensation Insurance Company and Disneyland Resorts both saw breakdowns in their e-bill processing — leaving providers no way to submit e-bills for the treatment of injured workers.

Whether the problem lies with the payer’s clearinghouse, bill review, or general attitude towards compliance, California law is California law.

City of Pasadena Suspends E-Billing

In July, the City of Pasadena (a self-insured employer), switched TPA’s from Adminsure to Acclamation Insurance Management Services (AIMS). Pasadena’s bill review vendor remained the same: Lien On Me, which utilizes CompIQ software to process providers’ electronic bills.

DaisyBill contacted AIMS to request the new electronic bill submission details for the City of Pasadena. AIMS furnished a new Payer ID for the City of Pasadena, which DaisyBill used to commence sending provider e-bills. Unfortunately, the City of Pasadena began improperly rejecting the e-bills almost immediately.

DaisyBill promptly emailed Lien On Me with the details of the e-billing error. Lien on Me’s Executive Director explained that the Pasadena Payer ID was actually “suspended due to the [TPA] change.” The Director then offered two (non-compliant) alternatives for providers sending bills electronically to City of Pasadena:

  1. Mail the bills, or
  2. Hold the bills until September

To which we immediately and unequivocally replied: No.

A change in TPA is no excuse to knowingly operate out of compliance with the law. As we explained to Lien On Me in our response, accepting and processing provider e-bills is mandatory in California.

CompIQ Takes California Law as Serious Business

Fortunately, DaisyBill also reached out separately to CompIQ. Rather than offering excuses or inviting providers to revert to snail mail, a CompIQ representative quickly investigated and resolved the issue.

Ultimately, the City of Pasadena is legally responsible for ensuring compliance with California billing laws, regulations, and rules. 

That means the City of Pasadena has a duty to insist that its vendors comply with e-billing laws.  Pasadena — not DaisyBill — should take issue with its TPA (AIMS) or bill review vendor (Lien On Me) when either fails to facilitate compliance. Kudos to CompIQ for taking meaningful action on the City of Pasadena’s behalf, and ensuring adherence to California law.


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