Conduent Repeatedly Badgers Doctor With Calls

Conduent Repeatedly Badgers Doctor With Calls

California law establishes an Official Medical Fee Schedule (OMFS), which lists reimbursements owed to providers who agree to treat injured workers. But rather than reimbursing doctors at OMFS rates, Conduent repeatedly calls doctors, persistently badgering these doctors to accept reimbursement amounts below OMFS rates.

For claims administered by Third-Party Administrator (TPA) Athens Administrators, Conduent relentlessly called one doctor to “negotiate” reduced reimbursement rates, in exchange for promises of “faster” payment. Conduent representatives called this doctor 14 separate times to press the issue. 

Read on to learn how the Athens-Conduent duo is tormenting doctors in its attempts to secure lowball rates for restoring injured workers to health.

Athens & Conduent: Gon’ Fishin’ (for Discounts)

Like Mitchell International, Conduent goes fishing for unwarranted discounts from providers on behalf of the claims administrator (in this case Athens Administrators) that administers claims for the self-insured employer. The bait? Empty promises of quicker payment. As we showed in an earlier post, the very best result for one provider, in exchange for accepting 20% reduced reimbursement, would have been payment only ONE day earlier than as already mandated by law.

The Athens-Conduent duo repeatedly bedeviled this provider who treated the following employers’ injured workers:

  • Golden Gate Bridge Highway and Transportation District
  • County of Solano
  • The Permanente Medical Group, Inc.
  • Alameda Contra Costa Transit District

Do these employers even KNOW about the extreme badgering to which Athens and Conduent subject doctors, all to secure payment rates significantly below OMFS — and even below Medicare?

In conversations with daisyBill, self-insured employers usually express shock upon learning that claims administrators, in concert with side-kick vendors, Preferred Provider Organizations (PPOs), and other discount network entities routinely siphon money from the doctors who treat their injured workers.

Athens Represents Self-Insured Employers

The Athens-Conduent duo pestered a single provider 14 times with offers of “faster” payment for ten different bills.

The table below lists ten bills for which the Athens-Conduent duo tried to hustle the provider out of OMFS reimbursement rates, and includes the name of the self-insured employer that Athens and Conduent represented for each attempted hustle.

Employer

Conduent Payment “Offer” Due Date

CA Law Timely Payment Due Date

Athens Payment Date

Payment Status

Golden Gate Bridge Highway and Transportation District

03/09/2022

03/18/2022

03/14/2022

Timely

Golden Gate Bridge Highway and Transportation District

03/09/2022

03/18/2022

03/16/2022

Timely

County of Solano

03/30/2022

04/05/2022

04/14/2022

Late

County of Solano

04/04/2022

04/05/2022

None

OVERDUE

The Permanente Medical Group, Inc.

04/04/2022

04/12/2022

04/06/2022

Timely

Alameda Contra Costa Transit District

04/25/2022

05/13/2022

None

Pending

Alameda Contra Costa Transit District

04/25/2022

05/13/2022

None

Pending

The Permanente Medical Group, Inc.

04/29/2022

05/06/2022

None

Pending

The Permanente Medical Group, Inc.

04/29/2022

05/06/2022

None

Pending

County of Solano

05/04/2022

05/10/2022

None

Pending

As detailed in previous articles, had this doctor signed the Athens-Conduent contracts, the doctor would have forfeited any right to penalties and interest for late payments on these bills.

Ignore Conduent Offers: Insist on OMFS Rates

The above-noted doctor ignored the many Conduent telephone calls (Conduent called from (844) 975-3470 — add that to your ‘blocked’ list).

The result of disregarding these offers: Athens paid the doctor 100% OMFS.

For example, for the bill below for The Permanente Medical Group, Inc., Conduent offered just 80% of the OMFS. The doctor refused to surrender their revenue, and received 100% of the OMFS rates due.

Providers, do not be taken in by offers of quicker payment in exchange for discounts. What you don’t know can hurt you.

Fortunately, what Athens-Conduent didn’t know was that this provider was protected by daisyCollect. Acting on the provider’s behalf, daisyCollect agents refused to entertain Athens-Conduent’s dubious offers — as should all providers.


Protect your practice. daisyBill helps providers get fast, accurate reimbursement for treating injured workers, at state fee schedule rates. Reach out to learn how we can help.

CONTACT DAISYBILL

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DaisyBill provides content as an insightful service to its readers and clients. It does not offer legal advice and cannot guarantee the accuracy or suitability of its content for a particular purpose.

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