In my last post I set out why I’m so enthusiastic about Requests for Authorization (RFAs). For those of you who want more detail, I’m going to summarize the actual cases of the Workers’ Compensation Appeals Board (WCAB). Legal language warning!
To review, in several recent cases the WCAB determined that untimely Utilization Review (UR) decisions OR untimely communication of the decision invalidates the UR decision. The WCAB also indicated that timing is essential for all components of required communication.
Remember that an invalid UR decision means that the necessity of the medical treatment at issue may be determined by the WCAB based upon substantial evidence.
An untimely UR decision is an invalid decision
In Dubon v. World Restoration (10/06/2014), the WCAB held that:
...a defendant’s UR decision will be deemed invalid only if it is untimely or suffers from material procedural defects that undermine the integrity of the UR decision.
Note that this decision is referred to as Dubon II, to differentiate it from the earlier WCAB decision which Dubon II rescinded.
Untimely communication of a UR decision is an invalid decision
In Bodam v. San Bernardino County (11/20/2014), the WCAB further held that an untimely communication of an UR decision is an invalid decision:
We have considered the provisions of Labor Code section 4610(g)(1) and (g)(3)(A) and AD Rule 9792.9.1(e)(3) and hold:
(1) A defendant is obligated to comply with all time requirements in conducting UR, including the timeframes for communicating the UR decision;
(2) A UR decision that is timely made but is not timely communicated is untimely;
(3) When a UR decision is untimely and, therefore, invalid, the necessity of the medical treatment at issue may be determined by the WCAB based upon substantial evidence.
All communication requirements must be timely observed for a valid UR decision
Finally, in Shanley v. Henry Mayo Newhall Memorial Hospital (2014), the WCAB in a panel decision ruled that the UR determination had not been communicated to the treating physician within the required 24 hours, even though a telephone message had been left for the treating physician within that timeframe.
Citing Dubon I and II and Bodam, as well as LC § 4610(g)(3)(A) and CCR §9792.9(b)(4), the WCAB held that a message left in the context of a previously scheduled peer-to-peer review call was not enough to establish UR communication, absent specifics as to the content of the message.
Under Dubon II and Bodam, defendant's August 6,2013 UR decisions are rendered invalid because of its failure to timely communicate those decisions to Dr. Mealer by phone, fax, or email within 24 hours and, therefore, the issue of medical necessity must be determined by the WCAB, not IMR.
All of which leaves us scratching our heads about why RFAs are so woefully underutilized.
- RFA approval guarantees payment
- The WCAB is firm on the requirements of claims administrator timeliness
- If claims administrators are untimely, it opens up an alternate route to deciding medical necessity
Remember, RFAs are easy with DaisyBill: