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Your Request for Authorization (RFA) Questions Answered

February 22, 2016 by Catherine Montgomery

Hands down, answering your questions is the most popular part of our work comp webinars. This post answers some of the most-asked questions from last week’s Request for Authorization (RFA) webinar.

Request for Authorization (RFA) Work Comp

Question: For follow-up visits, does the Primary Treating Physician (PTP) need to submit an RFA?

Answer: RFA approval is not required for PTP follow-up visits. As long as the PTP is not providing medical treatment, the PTP does not need to submit an RFA. Per a Maximus Independent Billing Review decision, “Primary Treating Physicians (of record) do not require authorizations to see their patients for follow up visits on accepted body parts.”

Maximus Analysis and Finding


Question: I received RFA authorization, but payment was denied due to not being in the Medical Provider Network (MPN) or the “Approved Network.” Is this allowed?

Answer: Authorization guarantees payment. Payment denial after RFA approval is absolutely not allowed, even if the provider is not part of the MPN or network. Per the DWC utilization review FAQ found on the DWC website:  “Authorization means assurance that appropriate reimbursement for the treatment specified will be paid.”

Providers, if your RFA is approved then you must be paid for the authorized services.  The DWC FAQ clearly states “that authorization shall not be rescinded or modified for any reason after the medical treatment has been provided based on the authorization, even if the employer later determines the physician was not eligible to treat (e.g. was not an MPN provider).”

Question: Can RFAs from secondary treating physicians be deferred because they are not the PTP? In other words, is an RFA from a secondary treating physician just as valid as one submitted by the PTP?

Answer: The regulations state that a treating physician can submit an RFA. They do not specify that a PTP must submit an RFA. As long as correct substantiating documents are submitted, a secondary treating physician may submit an RFA for recommended treatment.

Question: If a provider indicates a request is expedited, however the treatment is something simple like PT or shoulder sling, are you still required to process as an expedited request knowing that it is not life threatening?

Answer: If the RFA is not substantiated as expedited, a claims administrator must still process the RFA, but under the normal -- not expedited -- time frames.

CCR Title 8, Chapter 4.5. Subchapter 1. Article 5.5.1. § 9792.6 (j) sets out only four conditions under which a treating physician can request an expedited utilization review decision:

  • First, if the injured worker faces an imminent and serious threat to his or her health, or
  • Second, the potential loss of life, limb or other major bodily function
  • Third, the normal decision making timeframe could be detrimental to the workers’ life or health, or
  • Fourth, the normal decision making timeframe could  jeopardize the injured worker's permanent ability to regain maximum function.

For more answers to RFA questions, as well as step-by-step instructions on how to fill out and process an RFA, watch or download DaisyBill’s free RFA webinar.

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DaisyBill is a trusted authority on workers’ comp billing. Thousands of work comp professionals attend our webinars and state agencies and professional organizations turn to us for our expertise. We created this blog to help everyone involved in workers’ compensation; sharing news, tips, and data of interest to the community.

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