The New York Workers’ Compensation Board (WCB) is continuing its efforts to modernize the state’s workers’ comp system and leave outdated technology behind.

Effective April 1, 2026, the WCB will not accept claim-related paper forms and documents via fax from providers or any other party. The Board will permanently discontinue its fax numbers on that date. Providers and other stakeholders who currently fax documents should update their workflows accordingly.

This is the latest step for a state committed to overhauling its workers’ comp system in favor of more streamlined, tech-forward procedures that will make care more accessible.

Faxing Is Over

In a January message, the WCB followed up on its earlier announcement regarding the end of document-faxing, stating (emphases ours):

“The New York State Workers' Compensation Board will stop accepting claim-related paper forms and documentation via fax effective April 1, 2026. This change is part of our ongoing efforts to enhance the efficiency and accuracy of processing workers' compensation documentation.

We strongly encourage all stakeholders to review their current processes and make any necessary updates to ensure compliance with this new policy.”

In a separate message, the WCB clarified that the end of fax acceptance includes Independent Medical Examination (IME) reports, noting that state law requires IME reports to be submitted to all required parties on the same day and in the same manner.

The WCB also notes that the Employer Compliance and Alternate Dispute Resolution units will continue to accept faxes.

Further details on submission options are available on the WCB Forms web page, with more specific instructions for claims-related form submission here. And of course, as of the August 1, 2025 commencement of mandatory electronic billing (e-billing), providers must submit all bills for injured worker treatment electronically through a WCB-approved Submission Partner.

NY: Leading the Way to Better Comp Systems

The end of fax submissions is just the latest step in a broader, proactive effort by New York and the WCB to modernize workers' comp. Their achievements include:

• Mandatory e-Billing: As noted above, providers must e-bill for workers’ comp treatment, eliminating inefficiencies and costs associated with paper billing and accelerating payment speeds.
• Data Collection: Mandatory e-billing gives the WCB direct access to real-time claims data. New York has the infrastructure to track billing patterns, identify payer non-compliance, and make evidence-based policy decisions.
• CPT 99080: The WCB allows providers to offset the cost of mandatory e-billing by charging payers up to $1 per e-bill using code CPT 99080. Effective March 31, 2026, the WCB allows providers to file HP-1.0 forms to dispute CPT 99080 denials, with potential $50 penalties for payer violations.
• Provider Resources: The WCB offers resources and regularly hosts informative webinars to support providers through its various transitions to better systems. The agency also recently replaced its cumbersome CourseMill system with simple training PDFs for providers seeking authorization to treat injured workers.  

Clearly, the WCB is on a mission to reduce friction, gather actionable data, enforce compliance, and expand access to care.

daisyBill is here to help any New York provider with questions about the transition to digital systems. Reach out to our experts via the pink chat icon in the bottom right of this screen, or email us at info@daisybill.com.

Don’t settle for a clearinghouse or group health RCM. daisyBill is a WCB-approved e-bill Submission Partner. Click below to learn more:

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