The New York State Insurance Fund (NYSIF) wants to innovate its workers’ compensation approach and seeks input from anyone or any entity with transformative ideas, including providers.

The NYSIF launched an “Insurance Innovation” program designed to solicit ideas that will keep the non-profit insurer “at the forefront of the technological capabilities that enhance customer experience, improve operational efficiency, and support innovation…” according to a recent press release.

Why is this important? This state insurer is seriously trying to improve its delivery by soliciting input from tech firms, providers, and others best positioned to identify problems and offer viable solutions.

Reducing friction and increasing efficiency—especially on the administrative side—are critical but often overlooked aspects of improving care for injured workers. We applaud the NYSIF and its leadership for their proactive approach.

Improving workers’ comp starts with understanding the needs of key participants. That includes having the foresight to ask what will best facilitate the treatment of injured workers for medical practices so that providers can remain in the system. 

Below, read the NYSIF’s request and daisyBill’s recommendation for the kind of technology the NYSIF should consider adopting—technology that California providers find invaluable in reducing the administrative burden of treating injured workers.

NYSIF RFI: Share Your Insights, Tech & Strategies

The NYSIF issued the Request for Information (RFI) document below, soliciting solutions to improve the insurer's performance of its core functions.

Those functions include ensuring that hundreds of thousands of New York employers have competitive options for workers’ comp coverage and that the millions of workers the NYSIF covers have access to care.

Proposals responding to the RFI will not result in any immediate or direct awards of contracts with the NYSIF. However, the NYSIF notes that it may use the information it gathers through this process to seek “future procurement(s).”

Attn NYSIF: The CA State Fund Has A Good Idea

For the best return on investment, the NYSIF should consider adopting administrative technology that significantly improves overall system efficiency.

As a workers’ comp technology vendor representing over 2,800 California providers who submit millions of workers’ comp bills annually, daisyBill has unique insight into what makes treating injured workers easier for practices.

According to our provider clients, one of the most transformative examples of payer technology is the “Virtual Assistant” deployed by California’s State Compensation Insurance Fund (CA State Fund), the NYSIF’s West Coast counterpart.

Clients consistently share with daisyBill how the Virtual Assistant makes it easy for providers and staff to access claims and billing information, including detailed payment status updates.

The time and administrative work this Virtual Assistant saves providers across the state seriously impacts the resources available to deliver care and keeps workers’ compensation sustainable for practices.

In other words, removing friction from things like billing and authorization for providers translates directly to better care for workers.

If the NYSIF considers solutions focusing on the brass tacks of administrative efficiency, the positive impact on providers, employers, and injured workers could be monumental—as the CA State Fund’s technology demonstrates.

Once again, the NYSIF and its leadership deserve serious credit for proactively seeking new systems and technologies to improve the system, particularly for providers who treat injured workers.

In workers’ comp, every extra effort makes a tangible difference to someone affected by the system.

Starting August 2025, all NY providers must e-bill for injured workers’ treatment. Stay compliant with daisyBill—schedule your free demo today!

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