We’ve said it many times before, and we’ll keep saying it: providers should never accept credit cards as payment for the treatment of injured workers.

Why not? Because the provider pays the credit card processing fees, which can be over 3% of the total reimbursement amount. This loss of revenue can add up to a significant amount — and for zero benefits to the practice.

Moreover, some states already require payment within short time periods, especially for electronic billing. For instance, California mandates 15 working days for electronic workers’ compensation bills; accepting credit card fees won’t speed up that timeline.

Below, we list the companies known to daisyBill to remit “virtual” credit card (VCC) payments to providers. More importantly, we include the contact information necessary to actively (and immediately) opt out of accepting credit card payments — which every practice should. Today!

Credit Card Payments: Just Say ‘No’

Providers who accept credit card payments pay fees of 2%, 3%, or even 5% of the total workers’ comp reimbursement. This loss of revenue is pointless — and optional! Claims administrators cannot force providers to accept credit card payments; there is no rational reason to accept them voluntarily.

If a claims administrator promises “faster” payment in credit card form, it’s an empty offer. As mentioned above, the payment deadline for e-bills is 15 days (daisyBill providers receive payment in 8.7 days, on average — just sayin’).

Of course, some claims administrators might try to keep paying by card, even after your practice asks them not to. This may necessitate contacting the entity that issues these credit card payments on the claims administrator’s behalf to request (free) EFT or (free) checks as payment.

For that reason, below we list those entities, along with the company or division website, and the phone number and email address, where available.

Below are examples of VCC payments sent by claims administrators with the Explanations of Review (EORs). As shown, each document provides contact information for providers to update the payment method accepted by their practice.

If your office receives payments by credit card from companies other than those listed above, look for a similar document. Use the contact information provided to insist on check or Electronic Funds Transfer (EFT) payments. Cancel this pointless and expensive revenue sharing immediately.

ECHO Mastercard

ECHO Visa

VPay

Data Dimensions ModalPay

One Inc

Zelis

 Edited July 10, 2024, for clarity.

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