CCMSI: 7,319 Audit Complaints Filed With CA DWC

CCMSI: 7,319 Audit Complaints Filed With CA DWC

Using data generated by over 13,000 electronic bills sent by our provider clients in 2022, daisyBill demonstrates consistent non-compliance with California e-billing regulations by Cannon Cochran Management Services Inc. (CCMSI).

daisyBill emailed CCMSI to address the non-compliance. CCMSI failed to resolve the non-compliance, or respond to our inquiries in any meaningful way.

For bills submitted in 2022, below is the message and formal Audit Complaint daisyBill submitted to the Division of Workers’ Compensation (DWC), outlining systemic violations as follows:

  • CCMSI failed to timely send electronic EORs (X12 835) to California providers, as mandated by California law, in response to 4,828 (36%) e-bill submissions
  • CCMSI failed entirely to send electronic EORs (X12 835) to California providers, as mandated by California law, in response to 2,491 (19%) e-bill submissions

As advocates for providers, we must point out that if a provider fails either to timely or accurately submit a workers’ comp bill (for any reason), the claims administrator simply denies the bill as invalid and denies payment. The provider is left with little recourse to ‘correct’ the alleged non-compliance, resulting in forfeiture of payment for the treatment rendered.

We urge the DWC to enforce California workers’ comp billing and payment requirements, and impose appropriate consequences on CCMSI for its consistent failure to comply. CCMSI’s actions impose an unnecessary administrative burden on providers, and unjustly deprive providers of due reimbursement for treating injured workers.

CCMSI: Ignoring CA Law

To: XXXXXXXX@dir.ca.gov

Subject: CCMSI EDI Non-compliance: X12 835 Late - 4,828 & X12 835 Missing - 2,491


Below is an Audit Complaint reporting credible data that Cannon Cochran Management Services Inc. (CCMSI) ignores California EDI requirements, as follows:

  1. CCMSI failed to timely send electronic EORs (X12 835) to California providers as mandated by California law in response for 4,828 (36%) submissions
  2. CCMSI failed to send electronic EORs (X12 835) to California providers as mandated by California law in response for 2,491 (19%) submissions

On 6/23/2022, daisyBill emailed six CCMSI representatives to report the lack of compliance:

  • XXXXXXXX, Supervisor
  • XXXXXXXX, Supervisor
  • XXXXXXXX, Senior Claims Specialist
  • XXXXXXXX, Supervisor
  • XXXXXXXX, Branch Manager
  • XXXXXXXX, IT Project Manager

Two CCMSI representatives responded. As indicated below, the representatives failed to provide any additional information regarding rectifying the CCMSI non-compliance:

XXXXXXXX, IT Project Manager

“I apologize for the silly question – but how are the e-bills coming into CCMSI?...The bills are apparently getting to CCMSI for payment so I’d like to start there – how they are coming in.  Are you direct emailing our adjusters?”

XXXXXXXX, Senior Claims Specialist

“The ebill is directly send to CompMC/Conduent portal, previously the adjust would need to log into their Portal and check the ebill.  For some reason, starting this month, the adjuster will receive an email to notify there are some ebills in the Portal to check. (this make a big help to the adjuster as to ensure not missing out)”

DWC Rule 7.1 requires the claims administrator to electronically send an EOR to the provider using the X12 835 EDI standard within 15 working days of receipt of an e-bill.

A provider's receipt of an electronic EOR (X12 835) is a critical component of electronic billing for the following three reasons:

  1. The electronic EOR closes the payment loop for a workers’ comp e-bill, and
  2. Automatically posts to the respective e-bill, thereby significantly reducing a provider's administrative burden of manually recording payment information to the respective e-bill, and
  3. Allows the gathering of important payment data about the claims administrator that heretofore was hidden in the paper EORs mailed to individual providers.

This Audit Complaint data represents California workers’ comp e-bills submitted to CCMSI by daisyBill providers from January 1, 2022 through June 15, 2022.

Attached to this email are two separate CSV documents with credible data demonstrating the following:

#1 CCMSI Electronic EOR (X12 835) Late - 4,828

For January 1, 2022 through June 15, 2022, this CSV lists 4,828 e-bills daisyBill providers submitted where CCMSI failed to timely return a mandated electronic EOR to the provider in response to the e-bill. The attached CSV list includes the following columns:

  • Column L: [Bill] Transmission Date
  • Column V: EOR (835) Compliance Due Date
  • Column W: EOR (835)  - The dates in this column are AFTER the EOR (835) Compliance Due Date
  • Column AN: Patient Name
  • Column AO: Claim Number

#2 CCMSI Electronic EOR (X12 835) Missing - 2,491

For January 1, 2022 through June 15, 2022, this CSV lists 2,491 e-bills daisyBill providers submitted where CCMSI failed to return a mandated electronic EOR to the provider in response to the e-bill. The attached CSV list includes the following columns:

  • Column L: [Bill] Transmission Date
  • Column V: EOR (835) Compliance Due Date
  • Column W: EOR (835) Receipt Date - This column is BLANK because CCMSI failed to send the provider an electronic EOR (835).
  • Column AN: Patient Name
  • Column AO: Claim Number

Audit Complaint Details

This Audit Complaint Data submitted to the DWC represents a credible complaint and credible information of claims handling violations. Per Title 8, California Code of Regulations section 10111.2(b)(10),(11), SCIF should be subject to audit penalties.

Noncompliance: Claims administrator failed to send an electronic Explanation of Review (EOR) in the mandated ASC X12N/005010X221A1 (835) format, despite the claims administrator sending a 277 Acknowledgement accepting the Original Bill / Second Review Appeal.

DWC Rule 7.1 requires the claims administrator to electronically send an EOR to the provider using the X12 835 EDI standard within 15 working days of receipt of an e-bill.

Per California DWC Medical Billing and Payment Guide 7.2, any electronically submitted bill determined to be completed, not paid, or objected to within the 15 working day period, shall be subject to audit penalties per Title 8, California Code of Regulations section 10111.2(b)(10),(11).


daisyBill has the technology and expertise to make workers’ comp work better. Reach out to see how we can help your practice obtain fast, correct reimbursement for treating injured workers.

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